CALL CENTER AGENT

Handle Calls: Manage large numbers of inbound and outbound calls in a fast-paced setting.Resolve Issues: Answer questions, troubleshoot problems, and de-escalate complaints from upset customers.Provide Information: Explain company products, services, and policies accurately.Record Data: Update customer details and write call notes in a CRM (Customer Relationship Management) system.Meet Goals: Reach targets for call times, number of calls handled, and customer satisfaction scores.

Qualifications/Requirements: At least SHS Graduate with Good English Communication Skills and willing to work on shifting schedule and report onsite.