IT Services & Support Officer

RMIT Vietnam is seeking an IT Service and Support Officer to provide high-quality frontline IT support to our staff and students, ensuring a smooth and reliable technology experience across the University. The role will support day-to-day IT service requests and incidents, troubleshoot hardware and software issues, and work closely with internal teams to deliver...

Key Selection Criteria

• Tertiary qualification in IT, Communications, Engineering, Business, or related fields.
• At least four years of experience in a customer-facing IT support role.
• Strong troubleshooting skills in IT systems and end-user devices.
• Excellent verbal and written communication skills in both Vietnamese and English.
• High attention to detail and accuracy in managing information.

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