Operations Executive - | Contact Centre | Healthcare | Shift | North & East

Your tasks

• Handle inbound and outbound patient enquiries, including appointment booking, rescheduling, service referrals and medical procedure scheduling.
• Provide accurate information and assistance to patients, caregivers and internal stakeholders through the relevant CRM and healthcare systems.
• Follow up on patient requests and coordinate with relevant departments to ensure requests and appointments are completed within the required timelines.
• Manage difficult or escalated patient enquiries professionally in accordance with established SOPs, escalation and service recovery procedures.
• Conduct outbound/post-discharge follow-up calls and provide support for other departmental hotlines where required.
• Maintain accurate patient records and documentation while ensuring strict patient confidentiality and data protection at all times.
• Work towards individual and Contact Centre service and productivity KPIs, including Service Level and Abandon Rate.
• Provide support for other Contact Centre/ground operations and perform other duties as assigned by the Supervisor.

Requirements

If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you! 😁

• Customer service-oriented with good interpersonal skills
• Proficient in MS Office and data entry
• Able to work independently and as a team
• Comfortable with rostered shifts, including weekends and public holidays, where required.

What we offer

• Junior: up to $2,750
• Senior: up to $3,250
• Yearly bonus
• 5-day work week between Mon-Sun
• Structured Training Provided
• Opportunity to build a career in the healthcare sector

Other

📍Location: North & East

Working Hours (Rostered Shift)

• AM: 7:30AM – 5:00PM
• PM: 11:30AM – 9:00PM

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.