CRM Administrator - Permanent Contract M/F/X

RM Intérim is recruiting a Salesforce CRM Administrator M/F for one of its clients on a permanent contract. Reporting to the Digital Marketing Manager within the Marketing team, your main mission will be to administer, develop, and evolve the Salesforce CRM tool, which notably includes the Sales Cloud, Service Cloud, and Account Engagement/Pardot modules. You will operate within an international scope covering 8 subsidiaries in Europe and the United States, supporting various business departments: Sales, Marketing, Quality, Production, Information Systems, etc. Your missions: - Administer, maintain, and evolve the Salesforce platform and its related interfaces. - Collect and analyze user needs in order to propose suitable solutions. - Participate in various CRM projects: scoping workshops, writing specifications, configuration, testing, deployment, and documentation. - Design solutions by prioritizing standard Salesforce functionalities. - Coordinate specific developments with technical teams and partners. - Train and support users to promote tool adoption. - Contribute to the continuous improvement of CRM processes and functionalities. - Monitor CRM performance through various indicators. - Guarantee data quality and reliability. - Participate in the prioritization of evolutions and user needs.

You have at least 2 years of experience in Salesforce administration. You specifically master: - Salesforce Sales Cloud and Service Cloud. - Office tools: Word, Excel, and PowerPoint. - Salesforce certifications, notably Administrator and/or Sales Cloud, are appreciated. - Knowledge of SQL and Apex is a plus. - A good level of English is essential in order to operate in an international environment. Rigorous, autonomous, and possessing good interpersonal skills, you enjoy teamwork and are comfortable supporting users. Job conditions: - Contract: CDI - Working time: 37 hours per week - Variable hours - Remuneration: from 30,000 euros gross annual depending on profile, including a 13th month - Family health insurance covered at 60% by the company - Workplace well-being application, allowing you to benefit from up to 400 euros per year