English Customer Support Specialist
Job Description
We’re hiring Customer Service Representatives & Outbound Sales Representatives who speak English to join our international customer support team in Maadi Technology Park, Cairo. If you have great communication skills and a passion for helping people, we’d love to meet you!
What You Will Be Doing Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers.
- Conduct research to provide answers for customers to resolve their issues.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Base wage plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition
- reimbursement, health and wellness incentives
Job Details
- Location: Maadi Technology Park, Cairo
- Working Hours: 9-hour rotational shifts
- Days Off: 2 per week
Benefits & Perks
- Fixed salary
- Transportation provided
- Social & Medical insurance
- Mid year bonus
- Cost of living exp
- Multicultural work environment
- Very good command of English (spoken and written).
- Strong customer service and problem-solving skills.
- Customer-oriented mindset with a passion for helping others.
- Ability to work in a fast-paced environment.
- Flexibility to work 9-hour rotational shifts.
- Ability to work 2 days off per week on a rotational schedule.
- Fresh graduates are welcome to apply.
- Previous experience in Customer Service, Call Centers, or Outbound Sales is a plus.