IT Executive (customer / ticketing)
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This role is ideal for someone who enjoys being close to the systems, solving real-time technical problems, and ensuring the stability of mission-critical infrastructure.
Responsibilities:
- Assist and support service request, issues tracking and documentation
- Assist in customer communication
- Maintain all service documentation and records
- Coordinate internal teams to fulfil customer service requests
- Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency
- Update and track internal inventory and update documentation
Requirements:
- Diploma or Degree in Engineering, IT, Network Engineerinig, or related field
- Minimum 2–3 years of experience in technical support and service operations
- Familiarity with ITIL processes (Incident, Problem, Change Management)
- Ability to track multiple service requests and issues, ensure timelines are met
- Experience in troubleshooting system or network-related incidents
- Ability to work in a high-pressure, 24/7 operational environment
Interested candidate can click the " Apply " button or kindly email your resume in a detailed Word or PDF format to alvinkoh@rightsearch.com.sg
We regret that only shortlisted candidates will be notified.
Right Search Pte. Ltd. EA Licence Number: 22C1170 Tel: 69784640 EA Registration Number: R22104686 EA Personnel: Alvin Koh