Air Import Operator

Right Now GroupFeltham, Hayes, Staines-upon-Thamesreedpublished 10/07/2026

Right Now Group are currently recruiting for an experienced Air Import Operator to join a well-established, independent freight forwarding company based in the Heathrow area. This is a hands-on position within a small and supportive team, taking responsibility for Air Import shipments from start to finish while also gaining exposure to Export operations. You'll handle a mixture of general cargo and pharmaceutical shipments, managing everything from arrival and customs clearance through to delivery and final billing. This is an excellent opportunity for an experienced Air Import professional looking for a varied role where you can take ownership of shipments and develop your wider freight forwarding experience. Key Responsibilities Manage Air Import shipments from pre-alert and arrival through to customs clearance, delivery and final billing. Process MAWBs and HAWBs and complete all required Import customs entries and shipping documentation. Coordinate general cargo and pharmaceutical shipments while ensuring relevant handling, customs and compliance requirements are followed. Liaise with airlines, overseas agents, suppliers, transport providers and customers to coordinate shipments, provide updates and resolve operational issues. Support Export shipments from start to finish, with training provided where additional Export knowledge is required. Work closely with colleagues across the operation and provide additional support within the warehouse when required. The Successful Candidate Previous experience within Air Import operations in a freight forwarding environment. Good knowledge of MAWBs, HAWBs, Import documentation and customs clearance procedures. Experience managing Air Import shipments from start to finish. Experience with general cargo, with pharmaceutical freight experience advantageous. Some understanding or exposure to Export operations would be beneficial, with a willingness to develop further. Strong communication, organisation and attention to detail with the flexibility to work within a small team environment. Salary & Benefits Salary between £30,000 - £35,000, depending on experience. Monday to Friday working hours. Required to work 1 in every 4 Saturdays. Following successful completion of probation, the Saturday requirement will provide an additional £500 per month. Overtime opportunities available. Opportunity to develop wider Import, Export and freight forwarding experience within a small, established business. Suitable candidates will be contacted within 24 hours.