CUSTOMER SERVICE, ACCOUNTS & ADMINISTRATIVE OFFICER

Provide customer service and administrativesupport for orders, purchasing, inventory, accounts, project records andpayroll-related information.

1.Customer Service & Order Administration

Handle routine customerenquiries and prepare quotations, order confirmations, delivery orders,invoices and related documents.
Update customer orders,delivery status and project information in the ERP system or Excel trackers.
Follow up with customers andcolleagues for missing information or documents.

2.Purchasing & Inventory

Prepare purchase orders andfollow up with local vendors on prices, documents and delivery dates.
Maintain inventory records,including goods received, issued, returned or transferred, stock balances anditem locations.
Assist with stock counts,investigate differences and maintain proper inventory records.

3.Accounts & Project Records

Maintain AR ageing and billingrecords, match customer collections to invoices, and follow up on overduepayments, remittance advice or unmatched receipts.
Perform a three-way match ofsupplier invoices against approved purchase orders and goods receipt ordelivery documents before submitting them to Finance for AP and paymentprocessing.
Maintain project recordsshowing billing milestones, amount billed, purchases and costs incurred todate, and follow up on missing documents.

4.Leave, Payroll & General Administration

Maintain and track employeeleave application and records
Prepare the monthly directlabour hours summary by employee and project for payroll and project costing.
Provide any other generaloffice and administrative support as required.

Relevant experience inadministration, customer service, order processing, inventory or accountssupport is preferred, but not essential.
Comfortable using MicrosoftOffice; ERP or accounting-system experience is an advantage. Training will beprovided.
Organised and detail-oriented,with good communication skills and the ability to take ownership and workindependently.