Assistant IT Manager

Job Responsibilities: Leadership & Team Management Manage, mentor, and develop IT team members (IT Specialist, Senior IT Administrator), including task allocation, performance management, and skills development.

Set departmental priorities and ensure balanced workload distribution across the team.

Conduct regular check-ins and performance reviews with direct reports.

IT Strategy & Governance Drive IT strategy and roadmap planning aligned with business objectives.

Recommend and lead IT infrastructure upgrades, modifications, and improvement initiatives.

Ensure IT security and compliance standards are maintained in accordance with the Personal Data Protection Act (PDPA) and applicable data protection regulations.

Oversee incident response and escalation for critical systems issues.

Infrastructure & Systems Oversight Provide oversight and guidance on the department's management of servers, networking (LAN, WAN, VLANs, Wireless), routers, switches, and firewalls.

Oversee M365 (Exchange Online), Active Directory, virtual machines (VMs), backup and disaster recovery (Veeam), end-user computing devices (EUCD), and end-user technical support.

Ensure software deployment, security updates, and patching processes are followed consistently.

Oversee system recovery, backup integrity, and business continuity planning.

IoT Systems & Server Development Oversee the development, deployment, and maintenance of IoT servers and systems deployed at external clients' premises, supporting company operations in serving external clients and customers.

Coordinate with internal teams and external vendors/developers on IoT infrastructure design, integration, and scalability.

Ensure IoT systems adhere to security best practices and data protection standards, particularly with regard to data collected from client premises.

Evaluate and recommend IoT platforms, tools, and technologies aligned with business requirements.

ISO Certification & Compliance Oversee and drive the company's efforts to attain and maintain relevant ISO certification(s) (e.g., ISO 27001, ISO 27017) required for government and public sector project tenders.

Liaise with certification bodies, auditors, and consultants throughout the certification process.

Develop and maintain IT policies, procedures, and documentation required to meet ISO compliance standards.

Coordinate internal audits and readiness assessments in preparation for certification and surveillance audits.

Ensure ongoing compliance with certified standards is maintained across IT systems and processes.

Vendor & Procurement Management Oversee vendor relationships and contract negotiations.

Oversee procurement of IT infrastructure hardware and end-user computing devices, including tech refresh planning.

Manage IT budget and cost optimization.

Training & Stakeholder Engagement Coordinate internal IT training initiatives as needed.

Act as the primary point of contact between IT and senior management, reporting on IT performance and recommending initiatives.

Handle ad-hoc IT-related matters and cross-departmental coordination as required.

Job Requirements: More than 5 years of experience in IT infrastructure/systems administration, with at least 3 years in a leadership or supervisory capacity.

Working knowledge across M365 administration, Active Directory, networking (LAN/WAN/VLAN/Wireless), virtualization (VMs), backup/DR (Veeam), and end user computing support — depth of hands-on expertise not required, but sufficient understanding to guide and evaluate team decisions.

Familiarity with IoT server architecture and systems development , sufficient to oversee project execution and liaise with technical teams/vendors — hands-on IoT development experience not required, but relevant exposure advantageous.

Experience supporting or leading ISO certification processes (e.g., ISO 27001, ISO 27017), preferably in the context of government or public sector project requirements.

Experience managing vendor relationships, procurement, and IT budgets.

Strong leadership, communication, and stakeholder management skills.

Familiarity with Singapore's IT security and data protection regulatory requirements (PDPA).

Relevant certifications advantageous (e.g., ITIL, PMP, Microsoft, CompTIA, ISO 27001 Lead Auditor/Implementer, or WSQ IT-related certifications).

Diploma/Degree in Information Technology, Computer Science, or related field.