Customer Service Representative

Responsibilities:

Answer customer inquiries via phone calls, WhatsApp, and other messaging platforms. Confirm and verify customer orders with accuracy and professionalism. Provide detailed product information and assist customers in making purchase decisions. Follow up with customers to ensure satisfaction after delivery. Handle customer complaints and resolve issues promptly. Record customer interactions and feedback and report recurring issues to management. Support sales efforts by upselling or cross-selling related products when appropriate.

Requirements:

Minimum of HND. An educational background in a science or health-related course is an added advantage. Strong communication and interpersonal skills (clear speaking voice and confidence). Professional appearance, polite attitude, and customer-first mindset. Minimum of 1 year of experience in customer service, call centre, eCommerce, retail, or sales. Proficiency in Microsoft Office (Excel, Word, Outlook). Familiarity with WhatsApp, social media, and online order platforms. Ability to work under pressure, handle objections, and close sales. Must own a browsing phone with WhatsApp.

Location:  Monatan, Ibadan.

Age Range: 18–28 years. 

Gender: Female preferred.

Remuneration: NGN 70,000 - 150,000 

Work hours: 9- 6 pm Monday - Friday, 9-4 pm Saturday. 

Note: Preference will be given to applicants who reside in these areas: Monatan, Iwo Road, Gbagi, Molade, Academy, Dizengoff, Wofun, Olodo, or Iyana-Church