Inside Sales Representative (m/f/d)

Do you enjoy customer contact, think ahead, and keep an overview even when several topics are on the table at the same time? Then this position could be a perfect fit for you.

For our inside sales department, we are looking for a dedicated personality who competently accompanies our customers, supports the field sales force, and, as an important interface within our company, ensures that inquiries turn into good solutions and offers turn into successful orders.

This is not just pure administrative work: You are close to the customer, work actively with sales, and contribute to projects and the further development of our internal processes. We offer:

• Variety instead of routine: A versatile position with customer contact, sales, organization, and your own opportunities to shape things.
• A team that works together: Short decision-making paths, flat hierarchies, and a collegial working environment.
• A good start: Intensive onboarding so that you truly get to know our customers, products, and internal processes.
• Further development: Regular training and opportunities for professional and personal development.
• Flexibility: Flexible working hours and the possibility to work partially from home.
• Attractive framework conditions: Attractive compensation as well as additional incentive programs.
• Comprehensive health management to promote your well-being
• Possibility of home office
• Additional social days to relax and recharge your energy

Your main tasks:

• Understanding and accompanying customers: You are one of the central contact persons for our existing customers and assist them via telephone and in writing with their concerns. You answer customer inquiries, advise on our products and services, and develop suitable solutions together with our field sales force.
• Keeping an eye on offers and orders: You create and process offers and orders and ensure that these are reliably followed up. In doing so, you work closely with the field sales force as well as various internal specialist departments and keep the relevant information up to date in our ERP and CRM systems.
• Interface between customer, sales, and specialist departments: In the case of customer inquiries, complaints, or project-related topics, you coordinate the cooperation with the responsible internal contact persons. You ensure that information arrives where it is needed and support acting quickly and in a solution-oriented manner.
• Thinking ahead instead of just processing: You observe customer needs and market developments and help to identify new sales opportunities. Furthermore, you support our sales team with organizational and administrative tasks and participate in internal projects as well as in the optimization of our processes.

What you bring with you:

• A successfully completed commercial vocational training or a comparable qualification
• Ideally initial professional experience in inside sales, customer service, or a comparable position
• Enjoyment in dealing with customers and a strong service and solution orientation
• Strong communication skills and a friendly, professional demeanor
• An independent, structured, and reliable way of working
• Good knowledge of MS Office
• Good English skills in speaking and writing
• French skills are an advantage, but not a must
• Ideally experience with CRM or ERP systems
• Team spirit, commitment, and the willingness to take on responsibility

However, for us, it is not just your CV that is decisive. We are looking for someone who enjoys working with people, thinks ahead, and is eager to move things forward together with us.