Customer Retention Manager [CCP for Food Professionals and Associates]

Key Responsibilities

1. Drive customer retention and loyalty initiatives to improve repeat sales and long-term customer value.
2. Build and maintain strong relationships with corporate and individual customers, ensuring a high level of customer satisfaction.
3. Analyse customer insights and performance metrics to identify business opportunities and recommend improvement strategies.
4. Plan and execute customer engagement campaigns, loyalty programmes, and personalised communications across multiple channels.
5. Resolve customer escalations promptly and work with internal teams to improve service quality and operational efficiency.
6. Support digital customer experience initiatives, including CRM optimisation, automation, and customer self-service solutions.
7. Monitor customer performance indicators and prepare regular reports on retention, satisfaction, and engagement.
8. Work closely with Sales, Marketing, Operations, and Customer Service teams to deliver a seamless customer journey and achieve business objectives.