Tenant Acquisition - Customer Service Bilingue

Main Responsibilities:

• Assist prospective tenants via phone, email, and text.
• Follow up consistently with leads and rental inquiries.
• Provide information about available properties and the application process.
• Help coordinate property showings and next steps.
• Maintain accurate records of conversations and follow-ups.
• Work closely with the Leasing and Property Management teams.
• Deliver friendly, professional, and solution-oriented customer service.

We’re looking for someone who:

• Has intermediate to advanced English.
• Has excellent verbal and written communication skills.
• Is comfortable speaking with customers over the phone.
• Is organized and able to manage multiple leads and follow-ups.
• Is proactive, responsible, and detail-oriented.
• Works well independently in a remote environment while staying connected with the team.
• Previous experience in customer service, sales, leasing, call centers, or real estate is a plus.

What matters most to us?

Great communication, consistent follow-up, a positive attitude, willingness to learn, and a genuine commitment to providing an excellent customer experience.

Technical Requirements – Remote Position

To successfully perform this role, candidates must have:

• A reliable computer suitable for daily remote work.
• Stable and reliable high-speed internet connection.
• Headset with microphone and clear audio quality for customer calls.
• Working webcam for meetings and training.
• A quiet and professional workspace suitable for phone conversations.
• A reliable backup plan in case of internet or power outages.
• Smartphone with reliable connectivity for communication and backup purposes.

-Requerimientos-

• Educación mínima: Educación Técnico/Profesional
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 25 y 45 años
• Conocimientos: Atención telefónica, Microsoft office, Recepción de llamadas, Seguimiento a clientes, Apoyo al cliente, Asistencia al cliente, Gestión de llamadas
• Palabras clave: servicio, service