user support technician
This job is no longer listed
The source has removed this listing — applying via the original link is no longer possible.
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
Tasks:
- Give access to computer networks.
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Provide customer service.
- Manage incidents.
Experience:
2 years to less than 3 years.