Customer Service (f/m/d) - Freight Forwarding & Logistics (Customer Service Representative)

Welcome to Rhenus!

The Rhenus Group is one of the leading, globally operating logistics service providers. Along the entire supply chain, we offer tailored solutions for companies from a wide variety of industries. From multimodal transport to perfect warehousing, from smooth customs clearance to innovative value-added services: We are always at the pulse of time and by the side of our customers.

What to expect from us

- Support and consultation of our national and international customers *

Order receipt, entry, and processing in the area of land, sea, and/or air freight *

Proactive shipment tracking and ensuring smooth processes *

Communication with partners, drivers, and internal departments *

Processing of complaints and solution-oriented support for our customers *

Creation and maintenance of reports and documentation

What you bring with you

- Completed commercial training, ideally in the field of freight forwarding and logistics services *

Initial professional experience in Customer Service or in freight forwarding is an advantage *

Good English skills in speaking and writing, other languages are an advantage *

Confident handling of MS Office and ideally transport management systems *

Strong customer orientation, communication skills, and teamwork ability *

Independent and structured way of working

Your advantages

• Agile environment: Look forward to a dynamic work culture in which you and your team can quickly adapt to changing requirements.
• Free parking: Nobody likes to start the day searching for a parking space - we guarantee free parking for everyone.
• Great team: It is the people who make the difference - and with us, you will become part of a great team.
• Individual growth: Accelerate your career with development opportunities tailored to your talents and interests.
• Space for innovation: Implement your ideas in an environment that promotes creativity and empowers you to drive change.
• Punctual payments: Rely on punctual salary payments every month.