Freight Operator (Import/Export)

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description:

The Freight Operator is responsible for the fast and efficient flow of goods on behalf of our customers from the sender to the receiver. This role holds a number of responsibilities:

Customer Service -

Providing comprehensive logistics solutions based on the needs of the client.

• Maintaining excellent communication with customers, providing timely updates of shipments.
• Evaluating potential clients’ shipping needs and recommending appropriate solutions.
• Assessing carrier performance based on customer feedback and implementing changes where necessary.
• Establishing relationships with vendors and suppliers to develop new business opportunities.
• Negotiate and arrange transport of goods
• Communicating with carriers relating to transport updates, issues affecting the carrier, delivery times etc.
• Resolve any issues that may arise during shipping, such as delays or damaged goods.

Administration -

• Tracking shipments using WMS software system (Azyra/SAP).
• Prepare and process documentation required for customs clearance and other international shipping requirements.
• Reviewing shipping documentation to ensure compliance with company standards and industry regulations e.g., customs.
• Ensure all customs procedures/regulations for freight are complied with to maintain AEO Status.
• Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.
• Non-conformance reporting in accordance with the KPI’s.
• Create, update, and execute SOPs for new and existing processes.

Accounts -

• Assisting with the identification of cross sell/up sell opportunities to the customers.
• Responding to tender requests and providing quotations.
• Coordinating with shipping companies to negotiate rates and schedules for shipments.
• Statement reconciliation and ensure carriers are paid on time.
• Assisting with resolving any billing/equipment disputes that arise from operational activities.
• Understand and input applicable financial components of shipments for proper billing of customers.
• Bad debt management
• Profitability weekly reviews

Freight Forwarding -

• Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.
• Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.
• Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment.

Knowledge & Other Skills:

• Proven experience in Sales, Marketing, or Customer Service role.
• Previous experience using in freight/transport industry.
• Excellent attention to detail.
• Computer-competent with a working knowledge of Microsoft Office and WMS.
• Customs knowledge and experience.
• Strong organisational skills and coordination abilities
• Excellent communication and interpersonal skills
• Keen on working in a fast-paced environment.
• Third-level qualification in related field.