Supervisor, Game Attendance (Based in Cam Ranh)

About the Role About the project

We’re building a location-based immersive VR experience in Vietnam, where visitors wear a headset and walk through a physical space while seeing, hearing, and interacting with different virtual worlds. Designed as a new entertainment destination, the project aims to deliver memorable, story-driven experiences beyond traditional attractions. As an early-stage venture, it offers the opportunity to be part of the launch and growth journey from the beginning.

About the role

The Supervisor – Game Attendant is responsible for overseeing daily venue operations, ensuring excellent guest experiences, supervising frontline staff, maintaining operational standards, and supporting the smooth execution of all VR and guest-facing activities.

Key Responsibilities Operations Supervision

• Supervise daily venue operations and guest flow.
• Ensure all opening, operational, and closing procedures are completed.
• Monitor venue readiness and operational standards.
• Coordinate staff assignments and responsibilities.
• Ensure all SOPs are followed consistently.

Guest Experience

• Deliver exceptional customer service.
• Welcome and assist guests throughout their journey.
• Handle guest inquiries and provide experience recommendations.
• Resolve guest concerns and complaints professionally.
• Ensure guests receive safety briefings and operational guidance.

VR Experience Operations

• Oversee VR session preparation and execution.
• Ensure headsets and equipment are functioning properly.
• Monitor gameplay and guest safety during experiences.
• Support troubleshooting and escalate technical issues when necessary.

Team Leadership

• Supervise Game Attendants and Casual Staff.
• Provide coaching and operational guidance.
• Support staff training and onboarding.
• Monitor staff performance and attendance.
• Conduct shift briefings and handovers.

Safety & Compliance

• Ensure safety procedures are followed at all times.
• Conduct operational and safety inspections.
• Respond to incidents and emergencies appropriately.
• Complete incident reports and operational documentation.

Inventory & Asset Control

• Monitor VR equipment, accessories, and consumables.
• Conduct daily equipment checks.
• Report damaged or missing assets.
• Assist with inventory counts and stock control.

Reporting

• Complete daily operational reports.
• Record incidents, maintenance issues, and guest feedback.
• Support management with operational reporting requirements.

Requirements Essential

• Previous experience in customer service, hospitality, entertainment, gaming, attractions, or operations.
• Good communication and interpersonal skills.
• Fluent English communication skills.
• Tech-savvy with the ability to quickly learn and confidently operate digital systems, VR equipment, tablets, and related technologies.
• Able to work weekends, public holidays, and rotating shifts.
• Strong sense of responsibility and professionalism.

Preferred

• Previous supervisory experience.
• Experience working in resorts, attractions, gaming centers, arcades, or entertainment venues.
• Interest in VR, gaming, or immersive technology.
• Additional language skills are an advantage (Russian, Korean, Chinese, etc.).

Why Should You Apply

• Competitive remuneration package.
• Yearly Salary & Performance review.
• Paid Leaves 12 days/year plus Paid Sick Leave 3 days/year
• Birthday Leaves
• Annual Health-check
• Be part of a vibrant, high-energy sports & entertainment environment that promotes an active lifestyle and empowers your career growth.
• Opportunity to build and shape a new business model from the ground up.
• Excellent personal growth aligned with your professional development.
• Leverage AI-powered tools to enhance your daily work and productivity.
• Access to RH1’s entertainment areas with employee and family discounts.

Skills: Giám Sát Vận Hành, Game Community Operation, Game Product Operation