Support Technician – First Level (NOC)

Job Description

We are looking for a First Level Support Technician to provide attention and follow-up for incidents, requests, and requirements related to technological and telecommunications infrastructure. You will be responsible for registering, categorizing, following up on, and escalating incidents, ensuring compliance with service levels (SLA).

Responsibilities

• Register, document, and prioritize incidents and requests.
• Provide first-level technical support.
• Escalate incidents to the second level when appropriate.
• Keep users informed about the status of their requirements.
• Follow up until the closure of incidents.
• Perform basic diagnostics using monitoring tools.
• Measure user satisfaction.
• Comply with established procedures and SLAs.

Requirements

• Ongoing university studies (minimum third year) in Systems Engineering, Telecommunications, Networks, Electronics, Cybersecurity, or related careers.
• Minimum 1 year of experience in technical support, networks, or telecommunications.
• Experience in help desks or Service Desk.
• Knowledge of operating systems and networks.
• Basic English.
• Availability to work in rotating shifts from Monday to Saturday.

Competencies

• Customer orientation.
• Effective communication.
• Teamwork.
• Organization.
• Analysis and problem-solving.
• Proactivity.

Requirements

• Minimum education: Technical/Professional Education
• 1 year of experience
• Age: between 22 and 34 years

Keywords: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte