Technical Support Engineer

We are looking for a Technical Support Engineer

responsible for managing, monitoring, and maintaining technological platforms, infrastructure, servers, and security solutions, guaranteeing service availability and compliance with SLAs.

Responsibilities

• Attend to technological infrastructure incidents.
• Execute preventive and corrective maintenance.
• Manage security platforms.
• Monitor servers, applications, and cloud services.
• Coordinate with first and second-level support teams.
• Document technical procedures.
• Implement improvements and updates.
• Participate in technological projects.
• Provide specialized support when required.

Requirements

• Bachelor's degree in Systems Engineering, Telecommunications, Networks, Electronics, Cybersecurity, or related fields.
• Minimum 3 years of experience in network and telecommunications support.
• Experience managing security platforms such as Fortinet, Palo Alto, or Check Point.
• Experience with Azure Monitor, AWS CloudWatch, Zabbix, or similar tools.
• Experience managing Oracle, SQL Server, or PostgreSQL databases.
• Knowledge of application servers such as Apache Tomcat or JBoss.
• Basic or intermediate English.
• Availability to work Monday to Friday.

Competencies

• Technical leadership.
• Analytical thinking.
• Results orientation.
• Teamwork.
• Effective communication.
• Ability to solve complex problems.

-Requirements-

• Minimum education: University 4 years of experience
• Age: between 24 and 49 years

Keywords:

engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist