Support Analyst – Second Level
Machine translation — original language: Spanish.Show original
We are looking for a Second Level Support Analyst to handle higher complexity incidents, manage monitoring and security platforms, and guarantee compliance with Service Level Agreements (SLA).
Responsibilities
- Resolve second-level incidents.
- Coordinate with operators and clients for incident resolution.
- Diagnose infrastructure and security failures.
- Monitor technological platforms.
- Manage and comply with SLAs.
- Prepare technical reports.
- Document solutions and incidents.
- Support the operational continuity of the service.
Requirements
- Bachelor's degree in Systems Engineering, Telecommunications, Networks, Electronics, Cybersecurity, or related fields.
- Minimum 2 years of experience in network administration and monitoring.
- Minimum 2 years of experience in information security.
- Experience with monitoring and security tools.
- Experience managing SLAs.
- Basic or intermediate English.
- Availability to work Monday to Saturday and attend to requirements outside of regular hours when necessary.
Competencies
- Analytical thinking.
- Problem-solving ability.
- Effective communication.
- Working under pressure.
- Organization.
- Teamwork.
-Requirements-
- Minimum education: University 3 years of experience
- Age: between 25 and 45 years old
Keywords: analyst, apoyo, support, soporte