JDE support analyst M/F

The Company As part of the strengthening of its IT organization, our client is creating a JDE Support Analyst M/F position to support JD Edwards EnterpriseOne users and guarantee the service continuity of its ERP. You will join an international growing group where you will be the JDE referent in Europe, working closely with IT teams based in the United States. At the heart of operations, you will contribute directly to the performance of various departments by providing local support to users.

The Position As the true entry point for users, you will provide functional support for JD Edwards and assist them in their daily use of the ERP. You will handle level 1 and 2 support requests, analyze incidents, identify their causes, and implement appropriate solutions, while ensuring rigorous follow-up until resolution. Your role also consists of directing complex requests to international IT teams when necessary. In connection with the Finance, Customer Service, Purchasing, and Supply Chain teams, you will ensure the proper functioning of the application and contribute to the continuous improvement of its use. You will participate in testing phases, version upgrades, as well as the documentation of best practices to support users in their skill development. Curious and proactive, you will contribute to evolving support processes and occasionally participate in the functional evolutions of the ERP.

The Profile Sought Above all, we are looking for a person recognized for their sense of service, analytical capacity, and passion for problem-solving. Ideally, you have 3 to 5 years of experience on JD Edwards, acquired in an environment where application support played a central role. You are comfortable with incident analysis, diagnosing malfunctions, and supporting users. A good understanding of Finance, Customer Service, Purchasing, or Supply Chain processes will be a real asset, as will knowledge of the Oracle environment. Rigorous, autonomous, and possessing excellent interpersonal skills, you enjoy working in an international environment where collaboration and user satisfaction are at the heart of your priorities. As your manager is based in the United States, fluent English, both written and spoken, is indispensable.