Trilingual Customer Advisor English / Spanish (M/F)

Jobmania is recruiting for its client: Redion

THE COMPANY

Europ Assistance is becoming Redion! A name pronounced "Ready On". Two words that define everything we do. Ready - Because you can always count on us: ready to act, everywhere. On - Because our services never sleep: always connected, always active.

Redion is a global group: #1 in Employee Benefits, #2 in assistance and travel insurance, operating in more than 190 countries, with more than 12,000 employees.

Our purpose: to help our customers fully enjoy every moment. We support millions of people around the world through integrated protection, assistance, health, mobility, and insurance solutions. One vision unites our teams: to become the global reference partner for Care.

In France, our ambition is to become the reference Assistance provider, setting ourselves apart through the excellence of our services and our ease of collaboration. Whether it is for traveling, moving around, protecting one's home, taking care of one's health, or accompanying life moments, we are present when it matters.

Joining Redion means making a difference every day with what defines us: caring, collaboration, agility, reliability, and expertise. Always ready. Always on - Join Redion!

THE MISSIONS

After 2 weeks of paid training, you will join our Travel Business Line and support travelers facing a medical emergency or an unforeseen event anywhere in the world. Hospitalization abroad, an accident, searching for a doctor, organizing a repatriation... Behind every call is a person counting on you.

As an Assistance Officer, you are their primary contact and coordinate all necessary actions to provide them with a fast, reliable, and adapted solution. You will:

• Receive assistance requests by telephone and analyze situations.
• Reassure and support customers with empathy throughout the management process.
• Implement adapted solutions with our partners in France and internationally.
• Ensure the follow-up of files until their resolution.
• Collaborate with medical teams, providers, and internal services.

PROFILE

• English + Spanish indispensable (minimum B2 level).
• Bac+2 or equivalent ideally.
• First experience in customer relations, ideally by telephone.
• Listening skills, empathy, interpersonal ease, and the ability to remain calm.
• Organization, rigor, and team spirit.
• Computer literacy and the ability to manage multiple tasks simultaneously.

PRACTICAL INFO

• CDI - Full time (35 hours)
• Start date: November 2, 2026
• 2 weeks of paid training (35h from Monday to Friday, from 9am to 5pm)
• Variable hours between 7:00 am and 10:00 pm, Monday to Sunday
• Remuneration: €25,800 gross/year fixed + €1,200 gross/year variable + increases of 25% to 100% (evenings, weekends, and public holidays)
• Position based in Saint-Denis (93)

WHY JOIN US?

• Committed company, certified Top Employer 2026
• Navigo 100% covered
• Company restaurant/meal vouchers
• 6 weeks of paid leave
• CSE, profit sharing, incentive schemes
• High-level coverage health insurance
• Nursery partnership
• Premises accessible by Métro 14, RER D and B, free parking

A job that has meaning, in a company that takes care of others. and of you.

The Redion group is committed to inclusion and non-discrimination. We act daily in favor of disability, seniors, social diversity, and equality between women and men. We recruit skills and personalities above all. Diversity within our teams is a major challenge as it is a source of innovation and performance.