Service Delivery Intern (IT Helpdesk) - Summer 2027
IT Helpdesk Internship - Summer 2027
US East Office (Jacksonville, FL)
We exist to transform our customers and change lives
About our Summer Internship Program
RF-SMART's Summer Internship Program gives you real work, real responsibility, and direct access to leaders across the organization. This is a 12-week, full-time experience- not a resume line item, but a launchpad.
As an IT Intern you'll collaborate directly with the Service Delivery Help Desk team.
What You'll Do
Alongside your project work, approximately 5–6 hours each week are built into your schedule for structured development. These two tracks run simultaneously.
Provide, Maintain, and Perform
First-line technical support to employees across corporate IT systems, including endpoint management, asset management, identity and access, productivity and collaboration, and conference room AV
Triage and resolve tickets through the ITSM platform
Knowledge base documentation
Onboarding, offboarding, and equipment provisioning workflows
Identity and access management tasks including user account lifecycle and password resets
Provisions and deployment of end-user equipment; support conference room setup
Escalation of complex issues to senior team members while building independent diagnostic skills
Technical work under close supervision while building hands-on fluency across the platform stack
Grow and Connect:
Participate in training on the use of IT tools and applications
Discover your natural talents through a CliftonStrengths assessment
Develop presentation skills, communication, and professional presence through workshop
Collaborate on a group innovation project that spans the full 12 weeks
Hear directly from RF-SMART leaders in our Meet the Leader series—interactive sessions covering career paths, industry insights, and real advice
Build your network at our intern alumni panel and networking mixer
Participate in volunteer events, National Intern Day, and company-wide activities
Access LinkedIn Learning throughout the summer
What You Bring:
Strong written and verbal communication skills
Technical expertise
An end user-focused approach
Currently enrolled in a degree program at the time of the internship
Considered a Junior or Senior by credit hours
Available to work 40 hours per week in-office
Eligible to work in the United States for any employer without future sponsorship
Why You’ll Love It Here
The RF-SMART Internship Program exists to partner with students to equip them with the skills they need to become successful professionals while they complete meaningful work at RF-SMART, while supporting our mission of transforming our customers and changing lives. We look for students who are curious, strong communicators, and motivated to take ownership of their work. If you want more than just a summer job and you're looking for real exposure, mentorship, challenge, and a launchpad for your career, start at RF-SMART.
Our Talent Acquisition Team will review all applications and reach out to qualified candidates with next steps.
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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