Shipping and Customer Service Executive
Key Responsibilities
- Attend to customer enquiries on quotations, shipment arrangements and day-to-day operational matters.
- Prepare freight quotations and arrange the activation of import, export and cross-trade shipments.
- Coordinate closely with customers, overseas agents and internal teams to facilitate smooth shipment operations.
- Handle and verify import and export documentation, ensuring all required paperwork is completed within the required timelines.
- Follow up on shipment movements and keep customers updated on the latest status and any changes.
- Investigate and resolve customer concerns or operational issues, working with relevant parties on corrective actions where necessary.
- Deliver consistent customer service by adhering to established processes, company policies and service standards.
- Perform accurate data entry and maintain up-to-date shipment records, reports and documentation.
- Support sales and marketing initiatives and other related activities when required.
- Carry out other duties and assignments as directed by management.
Requirements
- Minimum 2 years of relevant experience in freight forwarding, logistics or a similar industry.
- Familiarity with import and export procedures and related documentation.
- Understanding of air or sea freight operations
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Chow Zi Qing R2199258 RevUp Proservices Pte Ltd EA.24C2366