Logistics Coordinator| Loyang | Up to $3500/mth
Your tasks
We are looking for an experienced Customer Service Executive to join a growing freight forwarding and logistics team. This role is ideal for someone with hands-on experience in import/export shipments, freight coordination and customer service who enjoys working in a fast-paced environment.
- Handle customer enquiries relating to quotations, shipments and operational matters promptly and professionally.
- Prepare quotations and coordinate the activation of import, export and cross-trade shipments.
- Coordinate shipment arrangements closely with customers, overseas agents and internal operations teams.
- Prepare and manage documentation required for import and export shipments, ensuring accuracy and timely completion.
- Monitor shipment progress and provide customers with timely updates on shipment status.
- Handle shipment-related issues and customer concerns, coordinating with relevant stakeholders to achieve timely resolution.
- Maintain accurate shipment information, records, reports and system entries.
- Ensure consistent service standards by following established operational procedures and customer requirements.
- Support sales and marketing activities when required.
Requirements
- Minimum 2 years of relevant experience within freight forwarding, logistics or a related industry.
- Good understanding of import and export processes.
- Experience handling air and/or sea freight shipments; candidates with exposure to both will have an advantage.
- Familiar with Incoterms and their application to international shipments.
- Strong customer-service and communication skills.
- Able to coordinate effectively with customers, overseas agents and internal stakeholders.
- Independent, organised and comfortable working in a fast-paced environment.
- Positive attitude and a strong team player.
- Willing to work overtime when operationally required.
How to apply
Ellen Lee Wei Xin R2198644 Revup Proservices Pte Ltd EA.24C2366