Helpdesk Support
Your tasks
- Attend to enquiries from learners and staff through phone calls and emails, providing timely support and assistance.
- Assist users with accessing and navigating online learning platforms and related resources.
- Provide technical support for virtual classes, including resolving common audio, video and connectivity issues.
- Offer basic on-site technical assistance during classroom sessions, including hybrid learning environments. Training will be provided.
- Conduct basic checks on class recordings to ensure audio, video and presentation materials are properly captured.
- Guide users through basic troubleshooting steps using provided guidelines and procedures.
- Assess reported issues, provide first-level support and escalate more complex cases to the relevant teams.
- Maintain proper records of enquiries, issues and resolutions for tracking and follow-up.
Requirements
- Prior relevant working experience in customer service, technical support or IT helpdesk roles.
- Good communication and interpersonal skills, with the ability to assist users professionally.
- Basic IT troubleshooting skills and familiarity with online learning or virtual meeting platforms.
- Able to work independently and handle multiple enquiries in an organised manner.
- Willing to provide on-site support when required.
Other
Chow Zi Qing R2199258 RevUp Proservices Pte Ltd EA.24C2366