Customer Service - Emails and Enquiries | Bishan | up to $2700/mth

Your tasks

• Handle customer enquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with booking issues, payment enquiries, account matters, and service-related concerns.
• Resolve customer complaints effectively while maintaining high customer satisfaction.
• Escalate complex issues to relevant departments and follow up until resolution.
• Maintain accurate records of customer interactions and case updates.
• Support daily customer service operations and ensure service standards are met.

Requirements

• Prior experience in customer service, call centre, or front-line support will be an advantage.
• Good communication and interpersonal skills.
• Customer-oriented with strong problem-solving abilities.
• Able to work in a fast-paced environment and handle multiple tasks.

Other

Ellen Lee Wei Xin R2198644 Revup Proservices Pte Ltd EA.24C2366