Hair Advisor

Responsibilities

Boosting sales revenue and profitability by achieving sales targets

Handle customer’s queries, feedbacks/complaints professionally

Conduct professional scalp analysis; demonstrate features/ benefits of treatments, services and products

Recommend packages according to individual needs and conditions

Constantly educate customers on the necessity and benefits of company’s treatments, services and products

Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries

Perform basic hands-on treatments when necessary

Updating of customer’s progress in the treatment card and computer system

Telemarketing and attending to phone calls

Conduct regular stock-take, responsible for healthy stock level in store and stock ordering

Provide administrative support and complete daily sales report for the outlet manager

Assist in display of merchandise, ensuring branding alignment and standards are maintained

Assist in other areas where necessary to ensure the smooth operation of the store

Other ad-hoc tasks as assigned by the Supervisor

Requirements

Certificate in any discipline

Experience and competent in sales with minimum 3 years of relevant experience preferably in beauty industry

Excellent communication skills (Bilingual) to liase with English and Chinese speaking customers

Sensitive to customers’ needs and attention to details

Strong sense of responsibility and urgency

Be self-motivated; high stress tolerance

Good team player, service oriented and proactive

Willing to work retail hours, on weekends and public holidays