Help desk Engineer
Machine translation — original language: Spanish.Show original
Technical Support
At RETO Industrial, we are looking for a Help Desk Engineer with a service orientation, analytical capacity, and experience in user support, monitoring, and resolution of technological incidents.
The position will have constant interaction with internal and external clients, in addition to working in a coordinated manner with the NOC (Network Operations Center) team.
Requirements
- Education: Engineering or Bachelor's degree in Sistemas, Informática, Tecnologías de la Información, Telecomunicaciones, or a related field.
- Minimum 1 year of experience in Help Desk, technical support, NOC, or similar positions.
- Knowledge of monitoring tools.
- Management of ticketing systems.
- Management of remote connection and support tools.
- Basic knowledge in administration and configuration of switches and Extreme WiFi networks.
- Management of Office suite.
- Basic English.
- Availability to rotate shifts in the NOC.
Main responsibilities
- Monitor networks and services to identify possible incidents.
- Provide technical support and telephone assistance to users and clients.
- Attend to, follow up on, and solve failures and incidents.
- Generate and manage support tickets.
- Escalate and follow up on tickets with manufacturers when necessary.
- Prepare reports on incidents, services, and activities performed.
- Keep the inventory of equipment and technological resources updated.
- Provide support to users of the RETO Industrial corporate office.
- Work together with the NOC team to ensure service continuity.
Competencies
We are looking for a person with:
- Service orientation and attitude.
- Ease of communication with clients and users.
- Empathy.
- Analytical and problem-solving capacity.
- Teamwork.
- Organization and follow-up.
- Ability to work under pressure.
- Sense of urgency and responsibility.
We offer
- Competitive salary under a mixed scheme (one part via payroll and another through invoicing).
- Statutory benefits.
- Grocery support of $960 monthly.
- Two life insurance policies.
- Work tools: laptop and mobile device.
- Job stability.
- Development opportunities within the Technology area.
Work zone and schedule
Workplace: RETO Industrial Corporate Offices.
Schedule: Mixed, with availability to rotate shifts within the NOC.
If you have experience in technical support and network monitoring and are looking to continue developing yourself within the Technology area, we want to meet you. Apply and become part of our team.
Requirements
- Minimum education: Higher education - Bachelor's degree 2 years of experience
- Age: between 23 and 45 years
- Knowledge: Ingeniería, Windows
- Keywords: engineers, ingeniera, ing, engineer, ayuda, help, auxilio, mostrador, desk, expositor, exhibitor