Service Engineer (m/f/d) (Maintenance and Service Technician - Mechanical Engineering)

Become a Service Engineer (m/f/d) at Retarus.

Since 1992, Retarus has been operating software and infrastructure solutions for the digital communication of companies. Our customers include Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, among others, representing over 40 percent of the companies listed in the S&P Global 100, as well as authorities and public institutions. We develop our Cloud-Services ourselves and operate them in our own data centers worldwide. As an owner-managed, privately held company, we make decisions independently of external financiers: focused on long-term growth, in the interest of our customers and employees. With around 500 colleagues in 19 branches on four continents, we think globally and act locally. Our teams are organized across countries and closely networked. At Retarus, you can therefore expect an exciting, intercultural, secure workplace, characterized by genuine team spirit and an innovative spirit.

What we offer you

• Mobile working and flexible working hours
• Flat hierarchies and a diverse & collaborative corporate culture
• Very good development opportunities and career perspectives
• International business and cross-location collaboration
• Modern, dog-friendly offices with free drinks and a wide selection of snacks
• Language courses, sports with our own health and fitness coach, team events and much more...

These are your tasks

As a Service Engineer (EDI, E-Invoicing), you are the central technical contact for our existing customers and ensure the stable operation as well as the continuous further development of their EDI and E-Invoicing environments. With your expertise in EDI standards and E-Invoicing frameworks, you guarantee reliable and efficient customer integrations – from processing Incidents and Changes to optimization and ensuring operational excellence.

Main tasks: - Central technical contact for customers regarding Incidents, Service Requests and Changes to ensure stable and efficient operation

• Support and further development of EDI and E-Invoicing integrations, including configuration and maintenance of Mappings, Workflows, partner connections as well as the onboarding of new business partners
• Analysis, troubleshooting and sustainable solution of integration problems including conducting Root-Cause-Analyses
• Working with EDI standards and communication protocols (e.g., EDIFACT, ANSI X12, XML, SAP IDoc, VDA, AS2, OFTP2, APIs) as well as E-Invoicing frameworks (e.g., Peppol, ZUGFeRD/XRechnung, FatturaPA)
• Monitoring of production environments as well as continuous improvement of stability, performance, automation and operational efficiency
• Close cooperation with Product Management, Development, Infrastructure Services and Project Management as well as ensuring appropriate documentation and knowledge transfer

What you bring with you

• Completed training or a degree in the field of IT, Computer Science, Engineering or a comparable field, or an equivalent practical qualification as well as several years of experience in the field of EDI, E-Invoicing or B2B/System Integration
• Sound knowledge of EDI standards, communication protocols and ERP/B2B integrations (e.g., SAP IDoc, Oracle, Microsoft Dynamics) as well as a good understanding of E-Invoicing frameworks and regulatory requirements
• Strong analytical skills, a structured and detail-oriented way of working as well as the ability to manage multiple priorities in parallel
• High customer orientation, strong communication skills as well as a proactive hands-on mentality with an independent way of working
• Very good English k