Become part of our dedicated customer service team!

Do you like people, are social, and enjoy finding solutions? Then this might be the role for you! We are looking for you who want to develop within customer service and upselling. Here, you will listen to customers' needs, solve problems, and go the extra mile by offering services and products that create even greater value for the customer. Previous experience is not a requirement. The most important thing is your attitude, your commitment, and your willingness to learn!

About the position ⚡

In the role of customer service representative, you will help create positive customer experiences by listening to customers' needs, answering questions, and finding solutions. Via incoming calls, email, and chat, you provide personal service, solve problems, and suggest additional products or services that can make the customer's experience even better.

You will:

• Receive incoming customer calls and meet customers' needs with professionalism and commitment.
• Listen to customers' needs and offer tailored solutions that create value and build long-term customer relationships.
• Work with upselling by recommending additional products and services that complement the customer's needs.
• Work with administrative tasks such as email, chat, and case management.
• Work towards set goals with ongoing support and feedback from your leader.

Our offer 🙌

• Salary according to collective agreements via Unionen and Almega.
• Great opportunities for career development within the company.
• Monthly competitions with prizes!
• Wellness allowance (Friskvårdsbidrag).
• A modern office in a stimulating and active work environment with team activities and fun events to promote a good community!

We are looking for you who 👀

• Are social, proactive, and enjoy meeting and helping people.
• Are attentive and curious about customers' needs and like to find solutions to their questions and problems.
• Find it fun to provide good service and see upselling as a way to create even greater value for the customer.
• Thrive on collaborating and working towards both common and individual goals.
• Are thorough, responsible, and care about maintaining a high quality in your work.

Previous experience in service or sales is a merit, but not a requirement. The most important thing is your attitude and willingness to learn – we will give you the tools and support you need to succeed!

Requirements for the position 👜

• You are fluent in Swedish, both spoken and written.
• You have good knowledge of English.
• You have good computer skills and find it easy to learn new systems.
• You have a completed high school education.

Employment type and start date 🌞

• Start: Immediate start (within 2 weeks)
• Employment type: We offer on-demand employment with good opportunities for permanent employment for the right person.
• Working hours: 08.00-18.00 Monday-Friday

Are you ready for the next step in your career? Don't hesitate - Send in your application today! We look forward to hearing from you!

About Responda Group Responda was founded in 1992 and has since had the goal of becoming Sweden's best answering and customer service! You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered on time and with a high degree of service, quality, and efficiency.