Customer Service Associate

Job Responsibilities: Provide prompt frontline services and perform admin tasks. Assist in salespersons licensing matters such as registration and resignations and recruitment. Attending to walk-in, phone and email enquiries Maintain proper filing and disposal of confidential documents Identify and assess our salespersons' need to achieve satisfaction Build sustainable relationships and trust with our salespersons through open and interactive communication Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution Take the extra mile to engage our salespersons Assist in liaising and creating agency collaterals like name card design, mailers, etc. Assist in the design and creation of graphics, and layouts for making name cards Requirements: At least 1–2 years of relevant experience in front-desk customer service and face-to-face customer interactions. Proficient in MS Office applications Strong interpersonal and communication skills A team player who fosters a cooperative work environment Knowledge of creative design tools (e.g. Photoshop / Illustrator / Indesign /Canva) will be preferred. Work Location: Central Region