Guest Experience Specialist, Butler (The Laurus)

Job Summary:

We are seeking a detail-oriented and guest-centric Guest Experience Specialist (Butler) to join our team. This role is responsible for delivering personalized and anticipatory services that elevate the luxury guest experience. You’ll play a key role in creating memorable stays by anticipating guest needs, coordinating personalized arrangements, and ensuring seamless service throughout the guest journey.

Key Responsibilities:

• Provide warm, personalized greetings and assist with guest arrivals and in-room orientations.
• Support the delivery of butler services such as unpacking/packing, garment care, and special requests.
• Coordinate guest preferences and special arrangements before, during, and after stay.
• Assist with pre-arrival amenities, room setups, and VIP preparation.
• Respond promptly to guest requests, offering solutions and anticipating further needs.
• Collaborate with other departments to deliver seamless guest experiences.
• Maintain accurate records of guest preferences and service interactions.
• Uphold the brand standards of The Luxury Collection in every interaction.

Requirements:

• Minimum GCE ‘O’ Level or equivalent.
• Minimum 1 year of experience in hospitality, front office, or guest services.
• Good interpersonal, communication, and organizational skills.
• High attention to detail with a guest-first mindset.
• Professional grooming and polished appearance.