Assistant Manager, Cage

Key Responsibilities Manage cage operations, chip bank and collection functions during assigned shifts, ensuring smooth and efficient service. Supervise casino cage operational staff and ensure delivery of high level of customer service to customers. Respond to customer service inquiries, feedback and issues in a timely and professional manner. Monitor and verify financial transactions including cash, chips, payouts, etc. to ensure accuracy and compliance. Be vigilant and focused on identifying any irregularities in the operational areas. Ensure strict compliance with regulatory requirements, established policies and standard operating procedures; and Other assignments as directed by Management Requirements Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age. Minimum GCE `N' level or an equivalent qualification Prior experience in a supervisory or management position in a casino cage, banking or cash handling environment is preferred. Ability to supervise and train staff, manage work schedules, and ensure adherence to company policies and procedures. Willing to work rotating shifts, including nights, weekends and public holidays.