Sales Administration Manager (M/F)

Based in Normandie, you will manage a Sales Administration (ADV) team of about ten employees (including a portion dedicated to export) and will be responsible for the correct processing of customer orders, from account creation to delivery.

What they expect from you

• Drive the processing of customer orders: from account creation to delivery, including dispute management, in compliance with internal procedures
• Ensure data and billing reliability: ensure that customer accounts are correctly filled out and that invoices are compliant
• Manage and develop the skills of the ADV team: implementation of performance and activity indicators, change management, optimization of tool usage (ERP, Excel, Outlook)
• Structure and evolve internal procedures: updating processes, automation of low value-added tasks, continuous improvement
• Act as the internal representative for the customer: interface between the ADV team, sales, procurement, the warehouse, and accounting to guarantee compliance with deadlines and service quality
• Contribute to commercial development: identification of new opportunities, both in France and for export, in connection with the sales teams

Profile sought

• A minimum of 5 years of experience in team management and in ADV: this position requires combining operational credibility and managerial legitimacy to unite an existing team
• Good knowledge of customs issues and incoterms: the activity is international and involves securing shipments and documents compliant with each country
• A minimum English level of C1: exchanges with international customers and partners are regular
• Assertive leadership and a real capacity to structure: you are arriving at a scope to be organized and evolved, not simply to manage a stabilized existing setup

This position is not for you if

• You are looking for a pure administrative management position, without a managerial dimension
• You prefer managing an already stabilized organization rather than structuring it
• You are not comfortable being the interface between several departments and arbitrating priorities on a daily basis

What can make the difference

• Experience in an industrial, artisanal, or manufacturing environment: a better understanding of production constraints and the supply chain
• Sensitivity to the tableware or luxury sector: a high-end clientele (palaces, 5-star hotels) implies a particular requirement for service
• An appetite for data and process automation: current tools offer significant room for improvement in operational efficiency

What the company offers

• Fixed remuneration: 38-42K€ over 12 months
• Variable remuneration: 5K€ depending on achievement of objectives
• Remuneration package: approximately 43-47K€ gross annual
• Position on a "forfait jours" basis (218 days)
• No remote work (occasional tolerance)
• On-site canteen
• Onboarding program for taking up the position

Recruitment process

• Video call with Margaux, recruitment consultant
• Interview with the HR Director
• Interview with the Sales Director
• Meeting with a member of the company's management </body>