Export Sales Administration (M/F)
Machine translation — original language: French.Show original
The Company
Our client, an international distributor of specialty ingredients, is strengthening the Customer Service team of its Cosmetics business unit, based in La Défense.
The Position
Reporting to the Customer Service Manager, you are the logistical point of contact for your export customers, including a strategic key account that you support on a daily basis. Your main missions:
- Manage the order cycle in the ERP and guarantee complete and on-time deliveries
- Ensure enhanced follow-up for the strategic account: anticipation of needs, reactivity, quality of service
- Coordinate product availability with production, logistics, and planning
- Organize shipments with carriers and freight forwarders
- Prepare export documentation: customs, incoterms, documentary credits
- Monitor invoicing, credit notes, and payment reminders
- Handle complaints and report any volume or price anomalies
Profile Sought
- Bachelor's degree (Bac +3) with a successful first experience in ADV or export customer service
- Fluent English, both written and spoken
- Ability to adapt and sense of priorities
- Rigor and reliability in order follow-up
- Proficiency in Excel, knowledge of Dynamics is appreciated
Contractual Information
- CDI, Agent de Maîtrise status
- Position based in La Défense, 37 hours per week (time slot 8:30 AM to 6:30 PM)
- Remuneration: up to €40,800 annually
- 12 RTT per year
- Teleworking: 10 days per month after 3 months
- Health insurance and provident fund covered at 100%, Navigo at 50%, participation, company restaurant
- 3-month probationary period
BDU/SEPT