Customer Service & Admin Assistant

We're looking for a Customer Service & Admin Assistant to support our ticketing marketplace's day-to-day operations. You'll be the first point of contact for customer inquiries while also handling light administrative tasks that keep the business running smoothly.

Key Responsibilities Respond to customer inquiries via email/chat/phone regarding orders, ticket transfers, refunds, and event details

Resolve payment disputes and escalate complex cases as needed

Maintain accurate records of customer interactions and issues in our CRM/helpdesk tool

Assist with onboarding new event organizers/sellers onto the platform

Manage calendars, schedule meetings, and handle general correspondence

Help maintain internal documentation and standard operating procedures

Help in sourcing & maintaining leads as per company directions

1–3 years experience in customer service and/or administrative support

Strong written and verbal communication skills

Comfortable using tools like Gmail/Outlook, Google Workspace, Slack, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)

Detail-oriented and organized, able to multitask across support tickets and admin work

Experience with e-commerce, marketplaces, or ticketing platforms is a plus

Familiarity with Stripe or similar payment platforms is a plus