Admin Assistant & Customer Service

We are an events platform that helps organizers sell tickets and manage their events. We’re a growing team, and we’re looking for an organized, friendly person to support our clients and keep our day-to-day operations running smoothly.

What you’ll do

Customer service

• Respond to customer and event organizer inquiries by email, phone and chat
• Help ticket buyers with orders, refunds, transfers and access issues
• Help event organizers set up and manage their events on the platform
• Log issues and escalate technical problems to the right team member
• Follow up to make sure every customer issue is resolved

Administration

• Search for event venues that meet specific requirements in different cities and countries, such as capacity, location, budget, dates and technical needs
• Contact venues to check availability, get quotes and collect floor plans and terms
• Prepare shortlists and comparisons of venue options for management
• Keep an organized record of venues and contacts for future events

• Experience: At least 2 years in customer service, administration or a similar role
• English: Fluent written and spoken English, with strong listening skills
• Working hours: Fixed hours of 4:00 PM to 12:00 AM (midnight), Egypt time. These hours are not flexible and cannot be changed.
• Meetings: Available for meetings at any time within these working hours
• Camera: Camera on 100% of the time during all meetings
• Equipment: Your own PC and a strong, reliable internet connection
• Workplace: This role is 100% work from home. Working from a café or any other public place is not permitted and may result in immediate termination.

Please do not apply if you cannot meet all of these requirements.