Members Relation Executive

Responsibilities:

1. Membership Services & Member Relations

• Handle members’ enquiries and requests through phone calls, emails, and in-person interactions.
• Provide frontline assistance at the Membership Counter with a high standard of customer service.
• Build and maintain positive relationships with members to enhance satisfaction and retention.
• Manage feedback and escalate issues where necessary in a timely and professional manner.

1. Membership Administration

• Perform daily membership administrative duties, including processing applications, renewals, and updates.
• Update and maintain the membership database accurately and promptly.
• Ensure all membership documentation complies with club policies and audit requirements.
• Maintain proper filing and support monthly/quarterly reporting to Management.

1. Membership Sales & Outreach

• Conduct club tours for potential members and assist with onboarding.
• Support membership sales, campaigns, referral programmes, and promotional initiatives.
• Prepare membership follow-up communications.
• Identify and explore new business opportunities and partnerships for the department.

1. Event Planning & Support

• Plan, coordinate, and execute members’ events, briefings, and engagement activities.
• Work closely with internal departments (F&B, Marina, Rooms, Events) to ensure seamless event delivery.
• Assist in membership-related marketing activities and open-house initiatives.

1. Cross-Department Coordination

• Coordinate with Finance on membership billing matters (subscriptions, deposits, entrance fees).
• Liaise with operational departments to ensure members’ privileges and benefits are accurately applied.

1. General Duties

• Ensure confidentiality and professionalism when handling member data and internal information.
• Uphold the club’s service standards and contribute to a positive team environment.
• Carry out any other duties as assigned by Management.

Other Information

Work location: West Coast Ferry Road (Bus 175 and 176) beside West Coast Park. Company transport provided (Clementi MRT Station). Meals provided.