Operations Officer

Your tasks

The operations officer - corporate ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. He/She works with a client-oriented attitude in order to offer an exceptional client experience.

Rentokil Boecker® operations officer - corporate is held accountable for the below job responsibilities:

• Implement the standards set in Rentokil Boecker® operations manual.
• Schedule appointments as per client’s availability.
• Arrange a proper dispatching for all teams.
• Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
• Arrange and confirm distribution of promotional items as per the marketing calendar.
• Communicate with the sales department regarding new clients; check and sign the survey sheet.
• Handle call backs and solve them within 48 hours.
• Follow up on the call back report.
• Ensure all vehicles have Rentokil Boecker® warning signs (fumigation, floor warning signs, etc.), bait stations’ service records and other labels.
• Generate and submit the assigned reports to concerned management.
• Handle the client’s data accurately and timely on Rentokil Boecker® systems.
• Review submitted treatment reports and take action when deemed necessary.
• Perform CVCs (customer voice counts) and field audits to ensure health and safety standards are properly applied.
• Schedule yearly pest control treatments and follow up on their execution.
• Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.
• Advise technicians on pending payments to be collected from clients.
• Prepare an overtime report and submit it to the operations manager for approval.
• Assist the operations manager in preparing and delivering training sessions when needed.
• Attend monthly operations meetings, recommend and highlight call backs, problems and conflicts.
• Act as a PMP ambassador and enhance communication between PMP and other team members.
• Handle all PMP related requests (leaves, loans, uniforms, certificates) and communicate them to concerned parties.

Requirements

• A female, Arabic speaker candidate shall be considered.
• At least 2 years of experience in operations or relevant field.
• Effective decision making and problem-solving skills.
• Excellent verbal and written communication skills.
• Remarkable attention to details.

What we offer

• 22 vacation days per year.
• Medical insurance class A.
• 1 ticket per year to visit home country.