Customer Care Coordinator

Do you believe that a complaint is not a problem, but rather an opportunity for improvement?

At "Rentex," we strive to provide the best car rental experience. We are looking for someone passionate about transforming customer feedback and insights into actionable decisions that help evolve our services.

If you enjoy analyzing the root causes of issues, listening to customers, and collaborating with various departments to create an exceptional experience, you might be the person we are looking for.

What will you do?

• Lead the system for handling complaints, suggestions, and customer satisfaction.
• Measure and improve customer satisfaction metrics (CSAT & NPS).
• Prepare executive reports and provide recommendations.
• Participate in developing policies and procedures that elevate the customer experience.

Why join us?

• You will have a direct impact on decisions regarding service development.
• You will work with executive management to enhance the entire customer journey.
• You will be part of a fast-growing work environment that offers genuine opportunities for professional development.
• You will play a clear role in building the best customer experience in the car rental sector.

What are we looking for?

• A university degree in any field.
• 1–3 years of experience in customer service.
• Strong communication and analytical skills.
• The ability to translate data into actionable recommendations.
• Proficiency in Excel; experience with CRM systems is a plus.
• Must be a resident of 6th of October City or Sheikh Zayed; the workplace is located in Al-Hosary.