Technical Assistance and Services Manager

About Us:

Rennova is a Brazilian pharmaceutical industry committed to innovation, quality, and excellence in its processes. We work on the development of health-oriented solutions, constantly seeking to strengthen our operation and our customers' experience. The position of Technical Assistance and Services Manager will play a strategic role in managing the Technical Assistance and After-Sales operation, connecting service quality, equipment availability, operational efficiency, and the financial sustainability of the area. Your performance will be important for structuring processes, developing the team, and strengthening the company's service strategy.

Responsibilities and assignments

How your day-to-day will be:

In this position, you will be responsible for leading the Technical Assistance and After-Sales operation, ensuring service quality, operational efficiency, and a consistent experience for customers. The role involves managing people, processes, indicators, budget, and contracts, as well as close interfacing with customers and areas such as Commercial, Operations, and Quality.

• Manage Technical Assistance and After-Sales operations, ensuring compliance with service levels, quality, and customer service.
• Lead, develop, and monitor multidisciplinary technical teams, directing priorities, performance, and professional development.
• Define and implement strategies for the service operation, seeking efficiency, sustainable growth, and profitability for the area.
• Prepare and monitor budget, operating expenses, P&L, and other financial indicators related to the operation.
• Manage service contracts, maintenance, parts, and consumables, monitoring operational efficiency and profitability.
• Implement and monitor performance indicators and management dashboards, using results to define and monitor action plans.
• Structure and review processes, policies, and operational flows, seeking standardization, productivity, continuous improvement, and cost reduction.
• Conduct technical and commercial visits with customers, supporting negotiations, identification of opportunities, and resolution of critical situations.
• Ensure proper management of the stock of parts, equipment, and resources necessary for the technical operation.
• Ensure the compliance of the operation with regulatory requirements, quality standards, and best practices applicable to the area.
• Participate in the development of new service models, expansion of operations, and strategic projects related to the area.
• Promote integration between Technical Assistance, Commercial, Operations, Quality, and other support areas, contributing to a consistent experience for the customer.

Requirements and qualifications

What we look for in you:

• Completed Higher Education in Electrical Engineering, Electronic Engineering, Biomedical Engineering, or related fields.
• Solid experience in Technical Assistance, After-Sales, or Services management.
• Experience in leading and developing technical teams.
• Experience in managing operational and financial indicators, including budget, Opex, and P&L.
• Experience with process structuring, continuous improvement, and operational organization.
• Experience in managing service contracts, customer relationships, and parts inventory management.
• Knowledge of continuous improvement tools and methodologies and quality management.
• Advanced or fluent English.
• Ability to analyze operational and financial indicators and transform information into directions and action plans.
• Clear communication and ability to influence when working with customers, technical teams, leadership, and different areas of the company.
• Negotiation skills and ability to act in critical situations involving customers and operations.
• Results-oriented leadership, people development, and continuous improvement.
• Ability to act collaboratively, promoting integration between areas and information sharing.
• Adaptability to lead changes, structure processes, and respond to the needs of the operation.

It will be a differentiator:

• Postgraduate degree in Administration, Service Management, or related fields.
• Experience in companies of medical, laboratory, technological, or high-complexity equipment.
• Knowledge of Power BI.

Additional information

What we offer here:

Salary compatible with the market; Flash Benefícios - Meal/Food Voucher; Health insurance; Dental plan; Life insurance; Birthday Day Off; Environment with autonomy, proximity to leadership, and real opportunity for professional growth.

We understand that diversity strengthens our culture and drives our results, therefore all our vacancies are open to people with disabilities.

We do not make distinction of gender, race, color, religion, sexual orientation, gender identity, nationality, age, or any other characteristic.

We value different trajectories and perspectives, because diverse teams broaden visions, qualify decisions, and generate better results. 💙