Infrastructure Coordinator

About Us:

Rennova is a Brazilian company committed to innovation, quality, and excellence in its processes. We act in the development of health-oriented solutions and continuously seek to strengthen our operation, ensuring structures and services capable of sustaining business needs with security, efficiency, and continuity.

The Infrastructure Coordinator position will play a relevant role in the management and evolution of IT infrastructure, connecting the priorities defined by Infrastructure Management to the execution of the internal team and partners. The challenge involves ensuring the stability of the current operation while simultaneously advancing the transformation of platforms, strengthening availability, capacity, performance, automation, observability, and service continuity.

Responsibilities and assignments

How your day-to-day will be:

In this position, you will be responsible for managing the operation and the evolution of IT infrastructure in a hybrid and distributed environment. Your role will focus on leadership, service management, vendors, budget, and projects, ensuring that technical execution is carried out in a coordinated manner by the team and partners. We seek leadership capable of taking responsibility for the tower's results without centralizing technical execution.

• Ensure availability, capacity, performance, and continuity of infrastructure services, establishing priorities, indicators, SLAs, operational routines, documentation, and improvement plans.
• Lead, develop, and organize the Infrastructure, Workplace, and Field Operations teams, delegating responsibilities, balancing demands, and promoting development and knowledge internalization.
• Ensure coverage and continuity of infrastructure services for the five units and daily operations.
• Be responsible for the lifecycle management of platforms and services related to Cloud, Azure, AWS, VMware, Proxmox, Windows and Linux, storage, backup, networks, Wi-Fi, LAN/WAN, SD-WAN, Microsoft 365, Intune, workplace, SAP Platform/Basis, database infrastructure, Kubernetes, and DevOps.
• Conduct the roadmap and infrastructure transformation projects, focusing on technological evolution, automation, and observability, submitting architecture decisions to the applicable forums.
• Coordinate vendors and specialists as needed, based on priority and approval, ensuring quality of deliveries and preservation of environment knowledge within the organization.
• Manage contracts, licenses, budget, and tower capacity, monitoring consumption, risks, schedules, quality, and results.
• Prepare analyses and business cases to support decisions related to investments, resource reallocation, capacity, and infrastructure evolution.
• Integrate Infrastructure activities with Security, Governance, Applications, and business areas, ensuring alignment between operational needs, risks, and priorities.
• Coordinate the response to critical incidents and high-impact changes, ensuring organization, communication, definition of responsibilities, and follow-up until environment stabilization.
• Monitor operational indicators and act on causes of recurring incidents, backlog, and manual activities, seeking greater predictability and efficiency of the operation.
• Communicate risks, dependencies, results, decisions, and escalation needs to Infrastructure Management in a clear and objective manner.
• Define objectives, responsibilities, and priorities for the team, delegating execution to analysts and partners and monitoring quality, deadlines, and results.
• Develop people and strengthen the team's technical capacity, reducing critical dependencies on third parties and contributing to the preservation of environment knowledge.

Requirements and qualifications

What we look for in you:

• Completed degree in Computer Science or Engineering, Information Systems, Computer Networks, Engineering, Information Technology, or related fields.
• Experience in hybrid and critical corporate environments, with experience in team management, vendors, budget, indicators, incidents, capacity, and transformation projects.
• Relevant experience in multiple infrastructure fronts, such as cloud, data center, networks, workplace, Microsoft platforms, SAP, and automation.
• Knowledge in operations management and hybrid infrastructure involving technologies such as Azure, AWS, VMware, Proxmox, Windows/Linux, storage, backup, and networks.
• Knowledge of M365, Intune, workplace, SAP Platform/Basis, SQL Server and PostgreSQL infrastructure, Kubernetes, DevOps, automation, and observability.
• Knowledge of concepts and practices related to architecture, availability, capacity, continuity, ITSM, financial management, contracts, and vendors.
• Intermediate or advanced technical English for interaction with manufacturers, use of documentation, and contacting specialized support.
• Ability to lead and develop people, delegating responsibilities and monitoring results without centralizing technical execution.
• Clear communication for interaction with technical audiences, executives, vendors, and different business areas.
• Ability to prioritize demands in high-pressure scenarios, coordinate critical incidents, and transform situations of ambiguity into objective responsibilities, plans, and decisions.

It will be a plus:

• Postgraduate degree in Cloud, Architecture, Infrastructure, IT Management, Projects, or Business.
• ITIL 4 certification.
• Certifications in Azure and/or AWS.
• Complementary certifications or knowledge in Microsoft 365/Intune, VMware, Fortinet, Palo Alto, Aruba, Cisco, Kubernetes, or Veeam.
• Knowledge or certifications in FinOps, COBIT, PMP, PRINCE2, or agile methods.

Additional information

What we offer here:

Market-compatible salary; Flash Benefícios - Meal/Food Voucher; Health insurance; Dental insurance; Life insurance; Birthday Day Off; Annual bonus; An environment with autonomy, proximity to leadership, and real opportunities for professional growth.

We understand that diversity strengthens our culture and drives our results, therefore all our vacancies are open to people with disabilities.

We do not make distinctions based on gender, race, color, religion, sexual orientation, gender identity, nationality, age, or any other characteristic.

We value different trajectories and perspectives, as diverse teams expand visions, qualify decisions, and generate better results. 💙