Sr Sales Operations Analyst, Salesforce Administrator
About the role: As a Sr Sales Operations Analyst, Salesforce Administrator at Altium, you'll be a key player on a team dedicated to continuous improvement and enhancement of our Salesforce platform. The ideal candidate will possess a strong understanding of Salesforce's architecture and capabilities, with the ability to align technical solutions with our evolving business goals.This role requires collaboration across departments to gather requirements and translate them into scalable user friendly solutions. Excellent communication skills are essential, you should be comfortable engaging with stakeholders at all levels and explaining complex technical concepts in a clear, relatable way. In addition to configuration and support responsibilities, you'll help shape our Salesforce governance and change management practices to ensure a stable and effective platform. Responsibilities: The ideal candidate should have a well rounded knowledge of different products and clouds and will be responsible for: All aspects of User and License Management including new user setup/deactivation, Roles, Profiles, Permissions, Public Groups,Organization-Wide Defaults, & Sharing rules
Salesforce configuration changes, including (but not limited to): Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Data Governance, Change Management, & Data Policies
Perform ongoing data cleansing, deduplication, and normalization within Salesforce (Accounts, Contacts, Leads, Tasks, etc)
Conduct regular data audits and recommend improvements to the overall structures and data model
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Monitor user adoption and drive improvements through training, enablement, and platform enhancements
New user and ongoing user training
Create and maintain Salesforce technical documentation
Identify unused or underutilized platform features, connected apps and, apex
Work with integrated applications including Ringlead, NetSuite, DocuSign, Boomi and more
Knowledge, Skills & Abilities Our ideal candidate: Has a proactive attitude to platform enhancements
Has excellent relationship-building skills
Has the ability to work with stakeholders at all levels
Is available and responsive to questions and feedback
Works collaboratively as a team but can also work independently
Is active in the Salesforce community
Demonstrates continued personal/professional development
Understands Salesforce Revenue Cloud functionality and relationships
Has a strong background designing Flows
Strong Salesforce product knowledge and at least 3-5 years of hands-on Salesforce Administration experience with Sales or Service Cloud
Strong Salesforce Revenue Cloud knowledge and at least 1-2 years of hands-on experience administering CPQ
Strong knowledge of Salesforce automation tools, including Flow
Excellent analytical and problem-solving skills
Strong communication and stakeholder engagement skills
Familiarity with Salesforce governance and change management best practices
Salesforce Administrator Certification required; additional certifications (e.g., Advanced Admin, Platform App Builder, CPQ Specialist) are a plus
Bachelor's Degree
Certified Salesforce Administrator required; additional certifications (e.g., Advanced Admin, Platform App Builder, CPQ Specialist) are a plus
Salesforce Revenue Cloud Specialist certificate preferred
The salary range for this role is $100,000 to $120,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.
Altium Limited, a part of the Renesas Group and headquartered in San Diego, California, is a global software company accelerating the pace of electronics innovation. We are redefining electronic product creation in a software-defined world with our industry-first cloud-based platform that unites every stakeholder and phase of electronics development. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. At Altium, our teams are empowered to innovate, collaborate globally, and help create the future of electronics development. We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.