junior support engineer

Job Description & Requirements

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include :

• Technical Support:
• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently

• System Maintenance:
• Perform routine maintenance tasks, such as software updates, patches, and system checks
• Assist in the deployment and configuration of new hardware and software

• Problem-Solving:
• Identify and diagnose technical problems, providing timely and effective solutions
• Collaborate with senior IT staff to resolve complex technical issues

• Documentation:
• Document technical issues, resolutions, and procedures for future reference
• Maintain accurate records of IT assets, software licenses, and system configurations

• User Support:
• Provide training and guidance to end-users on the use of IT systems and applications
• Develop and maintain user documentation and guides

Requirements and Skills:

• Education: ITE/Diploma in Computer Science, Information Technology, or a related field

• Technical Skills:
• Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)
• Experience with help desk software and ticketing systems

• Soft Skills:
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Good time management and organizational skills

• Certifications:
• CompTIA A+, Network+, or similar certifications are a plus

Career Path:

• Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management
• Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices
• Training will be provided