Receptionist - Il Bottaccio
In the evocative northern part of Tuscany, among the hills that gently approach the sea of Versilia, Il Bottaccio – Boutique Art Hotel & Relais & Châteaux welcomes its guests to a place suspended in time. Housed in a magnificent, expertly restored 18th-century water mill, this exclusive address is a refuge of quiet, elegance, and inspiration, where history, art, and hospitality merge in perfect harmony. With only eight suites, spacious and unique in their kind, Il Bottaccio offers an experience of rare intimacy and absolute privacy. Each environment is conceived as an art space: carefully selected works, period furniture, and bespoke details tell the creative soul of the residence. Soft lighting, natural materials, and a cozy atmosphere create a refined balance between the charm of tradition and the comfort of contemporary luxury.
Main Responsibilities: Guest Welcome
Welcome guests, provide all information regarding stay conditions, formalities, prices, hotel services, offered products, and possible promotions.
Ensure customer satisfaction
Guarantee guest satisfaction during their stay, monitoring their arrival and departure, and conveying useful information to other services.
Physical and telephone reception
Manage the physical and telephone reception of hotel guests, responding to requests in a professional and timely manner.
Check-in and check-out
Manage the check-in and check-out of individual guests or groups, respecting established procedures and ensuring that the information collected is precise and correct.
Anticipate guest needs
Anticipate guest needs, respond to their requests, inform them, and advise them on available services and activities.
Promote hotel products
Promote hotel services, such as the restaurant and different room categories, to ensure a complete and satisfying experience.
Management of invoices and receipts
Correctly manage invoices and receipts for guests, ensuring that all transactions are accurate.
Communication with other services
Maintain constant and fluid communication with other hotel services to ensure that guest requests and needs are met.
Food and beverage department support
Be available to provide support also to the food and beverage department, ensuring my flexibility in managing different tasks and collaborating with the team to ensure efficient and high-quality service to guests.
Ideally, with a hospitality background, you possess significant experience in a similar position and in analogous structures.
You are characterized by excellent relational, interpersonal, and organizational skills.
You have a great rapport with people and are always smiling.
You are motivated, with a strong sense of organization and teamwork.
Professional English is essential and a second language is preferred.
Fixed-term contract with transformation into permanent
− CCNL Turismo
− Full-time availability from Monday to Sunday with one day off
− NO Meals and accommodation
− Internal training both at the management level and on operating protocols
− Specific training on Relais & Chateaux evaluation criteria and main current regulations
− Integration plan into the Relais & Chateaux HR circuit Monthly Salary: 1400-1700 net based on experience In accordance with Legislative Decree no. 196/2003 and EU Regulation 2016/679 (GDPR), candidates expressly authorize the processing of their personal data for selection and hiring purposes. The collected data will be processed in accordance with privacy regulations and will be kept exclusively for the time necessary for the selection process. Please include authorization for the processing of personal data pursuant to Legislative Decree 196/2003 and EU Regulation 2016/679 (GDPR).
Data will be processed exclusively for selection purposes and kept for the strictly necessary time for the recruitment process. This advertisement is addressed to both sexes, pursuant to laws 903/77 and 125/91, and to people of all ages and all nationalities, pursuant to legislative decrees 215/03 and 216/03.