Receptionist (M/F) - Splendide Royal Hôtel
Welcome to the Splendide Royal hotel!
A true Parisian house, former residence of Pierre Cardin and now the Naldi family's latest pocket Palace. Composed of 12 Suites and Junior Suites, the Splendie Royal Paris is located in the heart of the 8th arrondissement and, with its Italian gastronomic table, Tosca, led by Chef Raffaele de Mase, the Hotel-Restaurant is part of the prestigious Relais&Châteaux collection.
Our teams are dedicated to offering delightful moments to our clients, which is only possible if each of our employees finds their place and fulfillment in their work. We therefore place the human element at the heart of our management by cultivating a beautiful team spirit stimulated by our shared passions, respect, and a common requirement for service quality.
We are proud to be one of the 580 Relais & Châteaux members, an international association of independent hotels and restaurants.
AS A RECEPTIONIST
As the client's first contact, the Receptionist is the guarantor of the clients' successful stay. He/she welcomes the client, provides all information regarding stay conditions, formalities, prices, hotel amenities, products, and any potential promotions. He/she ensures client satisfaction, He/she follows their arrival and departure and transmits useful information to other departments.
His/her main missions will be to:
- Ensure the physical and telephone reception of the hotel's clientele
- Perform check-in and check-out for individual or group clients according to current procedures and ensure the accuracy and reliability of the information collected
- Manage reservations (regular verification of proper file maintenance)
- Anticipate client needs, respond to their requests, inform, and advise them
- Promote hotel products (restaurant, room categories)
- Manage payments and the cash desk
- Communicate constantly with other departments
Coming from a hotel management background, you are characterized by your excellent interpersonal skills, your professional conduct, and your organizational skills. Your rigor, team spirit, and experience in client relations are your assets. Fluency in English is indispensable and a second language is desired. With an excellent presentation, you have very good interpersonal skills and are smiling. You have at least one initial experience in the field of Reception.
Position to be filled immediately
BENEFITS:
- Health insurance, 50% transport, meal allowance.
- Provision and cleaning of uniforms
- 2 consecutive days off: Tuesday and Wednesday