Receptionist (M/F) - Hôtel les Barmes de l'Ours

Located in the heart of the village of Val d’Isère, Les Barmes de l’Ours*****, a member of Relais & Châteaux, offers you the opportunity to work and develop your skills in an establishment providing high-quality service to its clientele. You will evolve in an exceptional setting, at the foot of the slopes and a few meters away from numerous activities (aqua-sports center, cinema, seasonal workers' center...).

The hotel consists of 76 rooms and suites, each floor featuring a warm and original decor.

The establishment also consists of three restaurants led by Chef Antoine Gras: La Table de l’Ours, our gastronomic restaurant, 1 Michelin star; La Rôtisserie, redesigned with its traditional dishes; and our Coin Savoyard.

Our bar offers original or personalized creations that meet our customers' desires in a warm environment by the fireside. Following this, the Kid’s club area and our bowling alley provide our clientele with the opportunity to spend pleasant moments throughout the day.

A highlight, the 1,000 m² SPA area includes, in particular, an indoor swimming pool enjoying beautiful natural light. On the same level, you will find our hair salon, where you have the possibility to access preferential rates.

Finally, our partner Proshop will allow you to rent your ski equipment at discounted prices.

A word from Valérie Boulenger, our Director, and Antoine Gras, our Chef de cuisine: Because it is above all our teams that make us a must-visit address in Val d'Isère, we wish to surround ourselves with people sharing a common passion for hospitality and catering. We look forward to many of you joining us for the next 2026-2027 winter season.

AS A RECEPTIONIST

Under the direction of the Chef de Réception, your main missions will be:

• Ensure the physical and telephone reception of the hotel's guests by providing all the necessary information for the smooth running of the guests' stay.
• Perform check-in and check-out for individual or group guests according to current procedures and ensure the accuracy and reliability of the information collected.
• Inform, anticipate requests, and advise guests throughout their stay thanks to an exact knowledge of their files, in order to guarantee their satisfaction and build loyalty.
• Perform the update and follow-up of the Cardex.
• Manage billing and payment operations.
• Ensure fluid communication with all hotel departments to guarantee a high-quality customer experience.
• Respect internal procedures as well as the establishment's quality standards.

Coming from a hospitality background, you have successful experience in a similar position. Excellent presentation, very good organizational and interpersonal skills. Your rigor, team spirit, and experience are your assets. Fluency in English is essential and a second language is a plus. Knowledge of Protel is a plus.

The position:

• Accommodation (or housing allowance) and meals provided
• Salary according to convention and experience / 43 hours per week
• Seasonal contract from early December to mid-April
• Join a young and passionate team

The benefits:

• Overtime paid and/or taken as time off
• Company health insurance at advantageous rates, as well as health providence
• Portability of health insurance (subject to conditions)
• Laundry available to staff for private laundry and Uniform maintained by the hotel
• Preferential rates for ski equipment rental and hairdressing services
• Discounted ski passes offered by VieValdis, the association of seasonal workers in Val d’Isère

Perspectives:

• Possibility of professional evolution for future winter seasons
• Join the teams of one of our establishments in the South of France during the summer season
• Benefit from the Relais & Châteaux Network