Receptionist (M/F) - Clos Des Sens

LE CLOS DES SENS

** HOTEL Relais & Châteaux with 11 rooms. MICHELIN Gastronomic RESTAURANT, Member of Les Grandes Tables du Monde.

A few bends away from Lake Annecy, facing the Bauges massif, Thomas Lorival and Franck Derouet sign for a plant-based and lacustrine Gastronomy, authentic and committed. Inspired by vital essentials, Mother Earth, and conviviality at its heart, the House's singular gastronomy reflects both the inspiration of their permaculture garden and that of a pantry nourished by producers and artisans in ultra-short circuits. Just as cuisine merges with sommelier services, at Clos des Sens, the entrepreneurial will of a united collective takes precedence.

Space is thus made for everyone to reveal their own talent and bring their potential to the edifice, as water brings it to the mill, to become one, together. Do you wish to work at the heart of a participatory spirit, in the construction and evolution of a House with a nature-driven and assertive identity?

Are you open to curiosity, reflection, questioning, and the desire for common evolution around a single purpose? Joining Clos des Sens means entering a demanding and benevolent, rigorous and creative, courageous and energetic family, a reassuring heart carried by the transmission of a common philosophy of life. We are proud to be one of the 580 Relais & Châteaux members, an international association of independent hotels and restaurants.

As the client's first contact, the Receptionist is the guarantor of the clients' pleasant stay. He/She is under the supervision of the Chef de Réception and ensures compliance with the standards of Clos des Sens.

MAIN MISSIONS

Guest Welcome and Service

• Warmly welcome clients and facilitate their stay.
• Perform check-in and check-out formalities according to the established procedure.
• Hand over keys and accompany clients to their rooms while presenting the services and the history of the establishment.
• Provide concierge services (taxi reservations, external services...).
• Ensure client satisfaction and manage their specific requests.
• Ensure the welcome for the restaurant Le Clos des Sens***

Reservation Management and Administration

• Manage incoming phone calls and emails.
• Handle reservations for the hotel and restaurants.
• Manage reservation modifications and cancellations.
• Prepare and verify client invoices.
• Manage payments and the daily cash register.
• Coordinate with internal teams to ensure smooth service (housekeeping, restaurant, kitchen...).

Operational Management and Versatility

• Indicate to the floor staff which rooms to prepare.
• Inspect rooms in the absence of the housekeeper.
• Serve drinks to clients if necessary.
• Participate in the cleanliness of the reception and the House in general.

Training and Experience

Coming from hotel training or another curriculum, you are characterized by your excellent interpersonal skills, your professional conduct, and your organizational skills. Junior profiles accepted.

Required Skills

• Sense of service and hospitality.
• Mastery of IT tools and hotel management software (Mews, ZenChef).
• Ability to manage multiple tasks simultaneously and to work both in a team and independently.
• Mastery of English is indispensable.

Personal Qualities

• Rigor, organization, and reactivity.
• Sense of initiative and team spirit.
• Discretion, courtesy, and empathy.
• Passion for hospitality and quality service.

✦ WHAT WE OFFER

• CDI contract - 42.5h
• Company health insurance
• Continuous hours (variable, including mornings, evenings, weekends, and public holidays)
• Meals during your workday
• Two consecutive days off
• Uniform provided
• Closure of the establishment from late August to early September, during the end-of-year holidays, as well as one week in Spring.
• Relais Team Program (very advantageous rates for staying in Relais & Châteaux in France and around the world)

Come live a unique experience in a majestic setting, with a young and dynamic team.