Front Office Agent

Company Description

Capofaro Resort & Spa | Relais & Châteaux – Salina, Aeolian Islands

Immersed among vineyards and the sea, on the enchanting island of Salina, Capofaro Resort & Spa is an exclusive 5-star residence belonging to the prestigious Relais & Châteaux association.

A place where Sicilian authenticity meets high-end hospitality, through attentive, personalized, and deeply human service.

For the 2027 season, we are looking for passionate, motivated professionals eager to contribute to a hospitality project founded on excellence, teamwork, and the valuing of people.

Job Description

For the 2027 season, Capofaro Resort & Spa, an exclusive 5-star Relais & Châteaux residence located on the island of Salina, is looking for a dynamic, professional Front Office Agent passionate about high-end hospitality.

The resource will be an integral part of the Front Office team and will contribute to ensuring an authentic, personalized, and memorable stay experience, representing one of the main points of reference for our guests.

Main responsibilities:

• Welcome guests with professionalism, warmth, and attention to detail, ensuring service in line with Relais & Châteaux standards.
• Manage daily Front Office operations, including check-in, check-out, reservations, payments, and guest communications.
• Assist guests during all stages of their stay, anticipating their needs and offering attentive and personalized service.
• Collaborate with Housekeeping, Food & Beverage, and Concierge departments to ensure a smooth and impeccable experience.
• Manage requests, reports, and any complaints with empathy, discretion, and a solution-oriented approach.
• Promote resort services, experiences, and local activities, contributing to upselling opportunities.
• Ensure the correct use of the hotel management software (PMS), updating information, and the accuracy of administrative procedures.
• Support booking activities, request management, and communications with agencies and commercial partners.
• Contribute to maintaining the Maison's high quality standards, working with team spirit, flexibility, and constant attention to guest satisfaction.

Required requirements:

• Previous experience in the role, preferably in 5-star hotels, boutique hotels, or luxury properties.
• Excellent knowledge of the English language; knowledge of additional languages is a plus.
• Familiarity with major hotel management software and booking systems.
• Excellent communication, organizational, and interpersonal skills.
• Problem-solving attitude, discretion, and guest orientation.
• Care for professional image, attention to detail, and a natural predisposition for welcoming guests.
• Flexibility, spirit of collaboration, and availability to work on shifts.

What we offer:

The opportunity to become part of a Relais & Châteaux Maison, in a professional and stimulating environment, where hospitality is made of authenticity, attention to people, and a constant search for excellence.

We are looking for people who do not just welcome a guest, but know how to make them feel truly at home, in the heart of the Aeolian Islands.

Qualifications

• Required qualifications and skills
• Diploma or training in the tourism-hospitality sector, preferably accompanied by previous experience in the role of Front Office Agent in 4 or 5-star hotels, boutique hotels, or luxury properties.
• Excellent knowledge of the English language, written and spoken; knowledge of additional foreign languages constitutes a preferential qualification.
• Excellent mastery of major IT tools and hotel management software, with particular reference to Ericsoft, SimpleBooking and Vertical Booking.
• Experience in managing reservations, check-in and check-out procedures, invoicing, and Front Office administrative operations.
• Strong communication and interpersonal skills, combined with a natural predisposition for welcoming and personalized hospitality.
• Commercial attitude and ability to promote the facility's services through upselling and cross-selling activities.
• Excellent organizational skills, precision, and attention to detail.
• Ability to manage guest requests and potential complaints with professionalism, discretion, empathy, and a solution-oriented approach.
• Problem-solving attitude and ability to maintain a positive and professional approach even in situations of high operational pressure.
• Flexibility, dynamism, and ability to adapt to the needs of a seasonal hotel structure.
• Predisposition for teamwork and collaboration with other departments of the Maison.
• Strong orientation toward guest satisfaction and commitment to maintaining the high service standards required by a Relais & Châteaux property.
• Will constitute a preferential qualification previous experience in properties belonging to Relais & Châteaux or other prestigious luxury hospitality circuits, as well as operational knowledge of Ericsoft, SimpleBooking, and Vertical Booking systems.

Additional Information

Benefits

• Meals and accommodation provided by the facility.
• Inclusion in an exclusive professional environment, within a 5-star hotel affiliated with Relais & Châteaux.
• Opportunities for professional growth and development of managerial skills.
• Continuous training and the possibility of engaging with international luxury hospitality standards.
• Dynamic work environment, oriented toward collaboration, service quality, and excellence in hospitality.
• Opportunity to live and work on the island of Salina, in the heart of the Aeolian Islands, in a unique natural context.
• Remuneration commensurate with the candidate's experience and skills.